About our products
Design Philosophy, Support and Customers
(See About page for info about PROMiCA)
We operate with a few basic philosophies and beliefs
Listen to customers
There's a lot of products out there that aren't designed .. they're just implemented!
We ensure that everything we design is completely thought through. And we don't just get a mill or lathe and throw a kit at it.
We carefully look at the machine we're thinking of making the kit for. We look at it's ability to take a kit, we look to ensure that we have space to fit the right bearings, we look at the overall build quality of the basic machine.
Is it sturdy?
Is it finished well?
Can it be 'made' into a good system?
How will the kit fit?
How can a kit be made that doesn't interfere with the operation?
Where can it fail?
Is it safe?
These are just a few of the question we ask ourselves when designing and testing our products.
We don't just slap a big motor on and say 'that will do'. We experiment and try out the options. We get the best part for the job. We test and then test some more. We try to break it.
And finally .. we ask 'would I be happy with that product for my own use'.
Quality is something we strongly believe in.
We won't sell or supply a product that we wouldn't be happy with in our own shop.
So what if it takes longer to do it right ... we need the product to do a certain job and to do it a certain way. Take longer to do it if needed - we want to sell more because of quality ... not simply because we can make it and sell it cheaply or because we're the first to market.
If we make a part and there's something wrong with it then we bin it - we don't just try to repair it and hope the customer won't notice or wont care - WE CARE. After all it is our reputation that's on the line.
Listen To Customers
Customers matter ...every one of them!
Where would we be without them?
We're designing products to sell and in order to sell we need customers.
What easier way to sell is there than making what customers want?
Admittedly we do get some pretty strange requests and suggestions ... but the bulk of them are great ideas or changes - and we don't claim to know it all so we listen.
So no matter if it's a simple typo in one of our manuals or a major product redesign .. if it makes sense we'll do it.
We won't sell you a product and leave you to sort out any issues... and we don't just mean with our equipment - we mean the entire process!.
For many customers the world of CNC is completely new and can seem a bit daunting ... How do I do this? How do I do that?
We've literally spent hours on the phone teaching customers how to write g-code. We've spent days with customers in our workshop showing them how to drive software. We've even had customers send us their PC's which we've rebuilt and configured for them. These are not our products but they are a part of the whole process and we feel that if customers can benefit from our knowledge and a little practical assistance then at the end of the day we're happy and so is the customer.
We don't claim to be software experts ...and there's too many different CAD/CAM programs for us to know them all - but they all work in very similar ways and sometimes all that's needed is a push in the right direction.
You'd only need to speak to one of our customers to understand that we don't just sell them CNC kits ... we help them to really enjoy the product and get the best out of it. We've also set up our own Forum just so that our customer community (and others) can chat and help each other.
But if there was any issue with one of our products we would sort it out. Occasionally we'll come across an X3 (for example) which has had holes drilled in a different spot to usual - not our fault and not the customers fault ... but we'll make sure that the customer can get the kit fitted no matter if they just need a few extra washers or a completely customised leadscrew or plate ... we get it right.